1. All Sales Are Final

All purchases made through Buildr — including monthly subscription plans (Pro, Plus, Studio) and one-time credit top-ups — are non-refundable. By completing a purchase you acknowledge and agree to this policy.

2. No Refunds for Unused Credits or Features

We do not issue refunds for unused credits, partially used credit packages, or subscription periods where you did not use the service. This includes but is not limited to:

Change of mind after purchase
Accidental purchases or duplicate orders
Unused monthly credits at the end of a billing cycle
Account inactivity during an active subscription period
Dissatisfaction with AI-generated output quality

3. Subscription Cancellations

You may cancel your subscription at any time through your account settings. Cancellation stops future billing but does not entitle you to a refund of the current billing period. You will retain access to your plan’s features until the end of the period you have already paid for.

4. Technical Errors

If a verified technical error on our end prevented you from accessing paid features you purchased, please contact us within 7 days of the purchase date at support@joinbuildr.com. We will review the issue and, at our sole discretion, may issue a credit or partial refund.

5. Chargebacks

Initiating an unauthorised chargeback with your bank or payment provider for a legitimate purchase is a violation of these terms and may result in immediate account suspension. If you have a billing concern, please contact us directly before contacting your bank.

6. Contact Us

For any questions about this Refund Policy, please reach out to support@joinbuildr.com.